Systems Support Intern

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Systems Support Intern

Job Type: Internship

Job Location: Hybrid

Application Deadline: 2025-05-30

ABOUT US

TSCONECT Limited is a leading technology solutions provider specializing in enterprise software, revenue management systems, and ICT consultancy. We are committed to empowering businesses and government institutions with cutting-edge digital solutions.

Job Summary

We are looking for a Systems Support Intern to assist in training system users and providing basic troubleshooting support. The intern will work closely with our technical team to ensure smooth user adoption of our systems and address basic operational challenges.


Job Responsibilities


  • Conduct user training sessions on system functionalities and best practices.
  • Provide first-level troubleshooting support for system-related issues.
  • Assist users in navigating and utilizing company software solutions effectively.
  • Document common system challenges and user inquiries for future reference.
  • Collaborate with the support team to escalate complex technical issues.
  • Maintain a helpdesk log for reported issues and follow up on resolutions.
  • Assist in creating user manuals and guides for deployed systems.

  • Job Requirements

    • Diploma in IT, Computer Science, or a related field (Minimum Requirement).
    • Basic understanding of software systems and troubleshooting techniques.
    • Strong communication and presentation skills for user training.
    • Ability to work independently and as part of a team.
    • Problem-solving mindset with keen attention to detail.
    • Prior experience in IT support (even academic projects) is an added advantage.

    Benefits

    • Hands-on experience in system implementation and user support.
    • Exposure to enterprise and government IT projects.
    • Monthly stipend provided.
    • Opportunity for long-term employment based on performance.

    How to Apply

    Interested candidates should submit their CV and a brief cover letter outlining their interest in the role to info@tsconect.com with the subject “Application: Systems Support Intern” or call +254 791 799 466 for inquiries.

    Deadline for applications: 30th May 2025.

    Join us and be part of a team that is shaping digital transformation